Customers may forget what you said but they will never forget how you made them feel.
We believe that communications are the key to success, our main role is to make you and your store personnel comfortable by giving large amounts of correspondences and updates throughout our projects. The store imparts the issue to you or directly to us, the call is promptly entered into our dispatch administration database.
We speak with a prequalified vendor that can best react and handle the task. Our correspondence is confirmed with our vendor. We then confirm support with the store management to guarantee them that we are en-route to benefit them inside the ideal time allotment. We provide updates to you to insure we will complete the task on time and within your pre-established budget.
We offer customer remote access to monitor data continuously as we accumulate it. You have the ability to check everything from invoicing to store history and in addition current call status.
We have also added the capacity to enter new occupations and enter notes into each work order. Each time another activity or documentation is included we are instantly advised through our in-house framework.